Return and Exchange Policy

Return and Exchange Policy

At Home Care, we are committed to customer satisfaction and providing a reliable shopping experience. Therefore, we offer a clear and fair return and exchange policy.

1. Returns

Customers have the right to request a return within 1 day of receiving the order without providing a reason, subject to the following conditions:

• The customer bears the shipping costs for returning the product.
• The product must be shipped to Home Care’s address in Jeddah – Al Zahra District.
• After receiving the product and verifying that it is in its original condition and intact, only the product value will be refunded (excluding shipping fees) within 7 to 14 business days, depending on the bank.
• In case of a defect or an error caused by Home Care, the store will cover all shipping costs.

2. Exchanges

Home Care does not offer direct product exchanges. If the customer wishes to exchange a product, it must be returned according to the return policy above, and a new order must be placed separately.

3. General Conditions

• The product must be in its original condition and packaging, unused.
• Any used or damaged items due to misuse will not be accepted.
• Home Care reserves the right to inspect the product before approving the return.

4. Non-Returnable Cases

• Products that have been used.
• Products damaged due to customer misuse.

5. Important Notes

• Refunds will be processed to the same payment method used in the original order.
• Bank processing times may vary depending on the financial institution.